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Tourism employers have been warned that they must work harder to ensure employee satisfaction as the "war for talent" continues throughout the industry.

 

The TMS 2011 Travel/Hospitality Industry Salary Report revealed that 64% of the 800 Australian travel industry employees surveyed thought that career progression was "important" or "very important", an increase of 3% on last year. Meanwhile, 63% rated their career progression opportunities with current employers as only "fair", "poor" or "none", up 5% on last year.

 

"Employers face an uphill battle in retaining staff," TMS general manager Australia/NZ Sally Matheson said. "Employers need to be very much on their toes if they are to maintain headcount and fill newly emerging job roles."

 

Furthermore, only 54% of respondents said that they had received a pay rise in the last year, dipping from 60% last year. Matheson described the decline as a "worrying trend", worsened by the fact that the number of employees who received a pay increase of more than 6% had dropped from 14% last year to 12%.

 

She contrasted the findings with the Asian survey where 75% of respondents said they had received a pr increase in the last 12 months, and 27% with a pay rise of 6% or more, more than double the Australian figure.

 

However, she stressed that it had been a "positive year" overall.

 

"There can be no doubt we are currently back in a pre-GFC climate and one which in theory should see employees having the upper hand when it comes to expecting and demanding better salaries from employers as the "War for talent" continues to bite," she said.

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